Have you completed the e-KYC for your domestic LPG gas connection? If not, you may be able to complete the verification using your smartphone without visiting your gas agency or standing in a queue.
Whether you use Indane Gas, Bharatgas, or HP Gas, you can check the available online e-KYC service through your gas company's official mobile app. For face-based Aadhaar authentication, you may also need the Aadhaar FaceRD app.
In this article, we explain how to check your LPG e-KYC status, which mobile app to use, how to complete the process, and what to do if online verification does not work.
What Is LPG Gas e-KYC?
LPG e-KYC stands for electronic Know Your Customer. It is an identity verification process used to authenticate the person associated with a domestic LPG connection.
Aadhaar-based biometric authentication may be completed using facial verification through a compatible smartphone and the authorised application. The exact process depends on your LPG provider and the service currently available.
Completing e-KYC can help ensure that your customer records are properly authenticated for applicable LPG services and eligible subsidy benefits.
Important: If you have already completed the required biometric authentication, you may not need to repeat it. Check your current status before starting a new application.
Which Mobile App Is Required for LPG e-KYC?
Choose the official mobile app that matches your gas connection.
Indane Gas: IndianOil ONE
Bharatgas: HelloBPCL
HP Gas: HP PAY
You may also need the Aadhaar FaceRD app for face-based authentication. Download apps only from the official Google Play Store or Apple App Store, and verify the publisher before installation.
You can also check the official LPG e-KYC guidance here:
https://www.pmuy.gov.in/e-kyc.html
Documents and Requirements for LPG e-KYC
Before starting the process, keep the following ready:
A smartphone with a working front camera
An internet connection
Your LPG consumer details, if requested
Your Aadhaar details, if required by the official authentication process
Access to the registered mobile number, if OTP verification is requested
The official app for your LPG provider
The exact requirements may differ depending on your provider and account. Follow the instructions shown in the official app rather than entering personal information on an unfamiliar website.
How to Complete LPG Gas e-KYC Online Using a Mobile Phone
Step 1: Identify Your LPG Gas Company
First, check which company provides your domestic LPG connection.
If your connection is with Indane, use IndianOil ONE. Bharatgas customers should check HelloBPCL, while HP Gas customers should use HP PAY.
Make sure you select the correct provider before beginning the verification process.
Step 2: Download the Official Mobile App
Open the Google Play Store on your Android phone or the Apple App Store on your iPhone.
Search for the official app associated with your gas provider and install it. If face authentication requires Aadhaar FaceRD, install that app as instructed by the official e-KYC guidance.
Avoid downloading APK files from unknown websites or installing apps shared by unverified individuals.
Step 3: Log In to Your LPG Account
Open the gas company's app and sign in using the available login method. Depending on the app, you may need your registered mobile number, consumer details, or an OTP.
If you are using the app for the first time, follow its registration instructions.
Step 4: Find the e-KYC or Face Authentication Option
After logging in, look for an option such as Aadhaar e-KYC, Face Authentication, or Biometric Authentication.
The exact menu name and location may differ between apps and versions. If you cannot find the option, check the app's help section or the official e-KYC instructions.
Step 5: Start Aadhaar Face Authentication
If the app offers face-based e-KYC, follow the instructions on the screen. You may be redirected to the Aadhaar FaceRD service to complete the process.
For a smoother experience:
Choose a place with good lighting.
Keep your face clearly visible.
Position your phone according to the instructions.
Keep the camera steady during the scan.
Follow any additional prompts displayed by the app.
Do not assume that opening the app or starting a face scan means the verification is complete.
Step 6: Submit the Verification
After the face scan, wait for the authentication result. If the app asks you to confirm any information or complete another step, follow the official instructions.
If authentication is successful, the app should display a confirmation or status message, depending on the service.
Step 7: Check Your e-KYC Status
Return to your LPG account and check whether the e-KYC status has been updated, if a status-checking option is available.
If the status is pending or unsuccessful, follow the instructions provided by the app or contact your LPG distributor.
Save any acknowledgement or confirmation shown by the official service.
How to Complete e-KYC for Indane, Bharatgas, and HP Gas
1. Indane Gas e-KYC
If you use an Indane LPG connection, open the official IndianOil ONE app. Log in to your account and look for the available Aadhaar e-KYC or face authentication service.
Follow the instructions displayed on the screen. If the service redirects you to Aadhaar FaceRD, complete the face verification and check the result.
Official website: https://iocl.com/
2. Bharatgas e-KYC
Bharatgas customers can check the available e-KYC service through the official HelloBPCL app.
Log in using the required details, find the authentication option if available, and follow the instructions. If you cannot complete the process through the app, contact your Bharatgas distributor for assistance.
Official website: https://www.bharatpetroleum.in/
3. HP Gas e-KYC
If you use HP Gas, check the official HP PAY app for the available LPG e-KYC or authentication service.
Follow the app's instructions to start verification. If the option is unavailable or authentication fails, contact your HP Gas distributor or consult the official HPCL website.
Official website: https://www.hindustanpetroleum.com/
Note: App features and menus may change. These instructions describe where to begin; the availability of a particular e-KYC option may vary.
Can LPG e-KYC Be Completed Without Visiting the Gas Agency?
In many cases, you can start and complete face-based authentication through your smartphone if your LPG provider supports the service and your connection is eligible.
However, online completion is not guaranteed for every consumer. If your account details do not match, the app does not provide the service, or authentication repeatedly fails, you may need help from your distributor.
Before visiting the agency, contact them and ask whether they can resolve the issue remotely or whether you need to bring any documents.
Is LPG Gas e-KYC Free?
You should begin with the official self e-KYC process and follow the instructions provided by your LPG company.
Be cautious if someone demands money to complete e-KYC through an unofficial link or promises guaranteed approval. Do not pay an unknown person or share your OTP, Aadhaar authentication details, or other sensitive information.
If any fee is claimed to be necessary, confirm it directly with your LPG distributor or the official provider.
What Should You Do If LPG e-KYC Fails?
If you cannot complete e-KYC on your mobile phone, try the following steps.
1. Check your internet connection. A weak connection can interrupt the verification process.
2. Update the official apps. Install available updates for your LPG provider's app and Aadhaar FaceRD, if required.
3. Check camera permissions. Make sure the app has permission to use your phone's camera.
4. Try in better lighting. Keep your face clearly visible and follow the on-screen instructions.
5. Confirm your connection details. If the app displays incorrect information or cannot locate your account, contact your distributor.
6. Ask for authorised assistance. If the online process remains unsuccessful, your LPG distributor can explain the next available verification method.
Frequently Asked Questions About LPG Gas e-KYC
1. Can I complete LPG e-KYC from home?
Yes, you may be able to complete face-based authentication through your LPG company's official mobile app, provided the service is available for your connection.
2. Which app is used for Indane Gas e-KYC?
Indane customers can start by checking the official IndianOil ONE app.
3. Which app is used for Bharatgas e-KYC?
Bharatgas customers can check the official HelloBPCL app.
4. Which app is used for HP Gas e-KYC?
HP Gas customers can check the official HP PAY app.
5. Do I need Aadhaar FaceRD for LPG e-KYC?
For the face-based authentication process, Aadhaar FaceRD may be required. Follow the current instructions on the official LPG e-KYC page and your provider's app.
6. Do I need to complete e-KYC again if I have already done it?
Not necessarily. Check your current authentication status and the latest official instructions before repeating the process.
7. What if I cannot find the e-KYC option in my gas app?
Update the app and check its help section. If the option is still unavailable, contact your LPG distributor for guidance.
8. Is it safe to complete e-KYC using a mobile phone?
It is safer to use only the official LPG provider app and the authorised Aadhaar authentication service. Avoid unknown links, unofficial apps, and anyone asking you to disclose your OTP.
Conclusion
Completing LPG gas e-KYC may be possible from home using your smartphone, depending on your gas provider and the services available for your connection.
Indane customers can check IndianOil ONE, Bharatgas customers can check HelloBPCL, and HP Gas customers can check HP PAY. Follow the official instructions, complete any required face authentication, and confirm that your e-KYC status has been updated.
If the online process does not work, contact your LPG distributor for assistance instead of relying on unofficial websites or agents.
Disclaimer: This article is for general informational purposes. App features, authentication requirements, and LPG-related rules may change. Always verify the latest procedure through your LPG provider or the official government e-KYC portal before proceeding.
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