LuLu Exchange is Hiring Now - 2025
Are you passionate about enhancing customer experiences and building strong client relations? Do you have experience managing customer feedback and driving service quality improvements? If so, LuLu Exchange is looking for a Business Development Executive to join their team in Dubai.
About LuLu Exchange
LuLu Exchange is a leading financial services provider across the Middle East and beyond, known for delivering fast, secure, and convenient money transfer and currency exchange services. Our customer-centric approach has earned us a top spot in the industry, and we’re constantly expanding. If you value innovation, teamwork, and excellence, LuLu Exchange offers the perfect environment for you to grow and thrive.
Position:
Executive – Risk & Fraud Prevention
Location:
United Arab Emirates
Experience:
Minimum of 2 years in a similar role
Key Responsibilities:
- Identify, assess, and analyze potential risks
- Ensure compliance with risk and fraud prevention policies and regulations
Preferred Certification:
Certified Fraud Examiner (CFE)
How to Apply:
Send your CV to the email provided below.
Note:
Only shortlisted candidates will be contacted.
Role Overview
As the Manager of Customer Experience & Complaints, you will ensure a seamless customer journey and handle key responsibilities, such as:
Strategy Development: Formulate customer experience strategies to enhance service quality across all channels.
NPS Measurement & Feedback Analysis: Track and analyze Net Promoter Scores (NPS) to drive improvements.
Relationship Building: Maintain strong relationships with internal and external stakeholders.
Call Center Oversight: Manage call center operations to ensure consistent, high-quality service.
Complaint Resolution: Oversee the complaint resolution process to ensure timely responses.
Compliance: Ensure all processes adhere to company policies and regulatory standards.
Why Join LuLu Exchange?
At LuLu Exchange, you’ll be part of a dynamic and supportive environment, with opportunities to lead and innovate in customer service. We offer:
A competitive salary and benefits package
Career growth and development opportunities
A collaborative workplace culture
The chance to work with an industry leader in financial services
How to Apply
Interested candidates are encouraged to submit their updated resumes to:
Please note that only shortlisted candidates will be contacted for the next steps in the hiring process.
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Join LuLu Exchange today and take your career to the next level by becoming part of a forward-thinking organization that is committed to delivering exceptional customer experiences.
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