Customer Service Careers at Dubai Airport – 2025 Opportunities
Are you looking for an exciting career in the aviation industry? The Emirates Group, a global leader in aviation services, is hiring for Customer Service Roles in Dubai. Whether you're passionate about assisting travelers or prefer a behind-the-scenes support role, Emirates Group offers diverse career opportunities with competitive benefits and professional growth.
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About The Emirates Group
Emirates Group consists of Emirates Airline, the world’s largest international airline, and dnata, a global air services provider. Based in Dubai, this dynamic organization is at the forefront of aviation innovation, offering employees a rewarding and fast-paced work environment.
If you love travel, enjoy working with people from different cultures, and want to build a fulfilling career, this is your chance to join one of the world's top aviation companies.
Available Job Roles
I. Customer-Facing Positions
1. Airport Services Agent (EK/dnata) & Marhaba Services Agent
- Assist passengers during check-in, boarding, and baggage handling.
- Ensure a seamless customer experience.
- Provide special assistance to VIPs, unaccompanied minors, and passengers with special needs.
- Wear the official Emirates Group uniform and uphold service excellence.
II. Back-Office Role
2. Contact Centre Services Agent
- Serve as the voice of Emirates, offering accurate flight and service information.
- Assist customers through calls, chat, and social media.
- Maintain professionalism while handling inquiries efficiently.
- Preference for multilingual applicants (Arabic, Czech, French, German, Italian, Japanese, Mandarin, Korean).
Eligibility Criteria
To qualify for Customer Service Roles at Emirates Group, candidates must meet the following:
- High School Certificate or A-Levels.
- Fluency in spoken and written English (additional languages are a plus).
- Strong interpersonal and communication skills.
- Ability to work shift-based schedules.
- Basic knowledge of Microsoft Word, Excel, and Email applications.
- Willingness to wear company uniform (for customer-facing roles).
Application & Hiring Process
The recruitment process at Emirates Group follows these steps:
- Submit Your Application – Complete the online application form.
- Application Review – The recruitment team will evaluate your profile.
- Video Interview & Assessment – Shortlisted candidates will be invited for an online interview via HireVue.
- Final Offer – Selected candidates will receive an official employment offer with salary and benefits details.
Salary & Benefits
Working at Emirates Group comes with competitive tax-free salaries in UAE Dirhams (AED). Employees also enjoy:
- Travel perks for employees and their families.
- Comprehensive medical and insurance coverage.
- Career growth opportunities within the Emirates Group.
Why Join Emirates Group?
- Be part of an internationally recognized aviation company.
- Gain hands-on experience in customer service and operations.
- Work in a multi-cultural environment with professionals worldwide.
- Experience an exciting career in Dubai, a leading global business and tourism hub.
Apply Now!
Don’t miss this opportunity to join Emirates Group and build a successful career in aviation!
➡ Apply Now
For more details, visit the Emirates Group Careers page. Good luck with your application!
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