Customer Service Careers at Dubai Airport – 2025 Opportunities
Are you looking for an exciting career in the aviation industry? The Emirates Group, a global leader in aviation services, is hiring for Customer Service Roles in Dubai. Whether you're passionate about assisting travelers or prefer a behind-the-scenes support role, Emirates Group offers diverse career opportunities with competitive benefits and professional growth.
About The Emirates Group
Emirates Group consists of Emirates Airline, the world’s largest international airline, and dnata, a global air services provider. Based in Dubai, this dynamic organization is at the forefront of aviation innovation, offering employees a rewarding and fast-paced work environment.
If you love travel, enjoy working with people from different cultures, and want to build a fulfilling career, this is your chance to join one of the world's top aviation companies.
Available Job Roles
I. Customer-Facing Positions
1. Airport Services Agent (EK/dnata) & Marhaba Services Agent
- Assist passengers during check-in, boarding, and baggage handling.
- Ensure a seamless customer experience.
- Provide special assistance to VIPs, unaccompanied minors, and passengers with special needs.
- Wear the official Emirates Group uniform and uphold service excellence.
II. Back-Office Role
2. Contact Centre Services Agent
- Serve as the voice of Emirates, offering accurate flight and service information.
- Assist customers through calls, chat, and social media.
- Maintain professionalism while handling inquiries efficiently.
- Preference for multilingual applicants (Arabic, Czech, French, German, Italian, Japanese, Mandarin, Korean).
Eligibility Criteria
To qualify for Customer Service Roles at Emirates Group, candidates must meet the following:
- High School Certificate or A-Levels.
- Fluency in spoken and written English (additional languages are a plus).
- Strong interpersonal and communication skills.
- Ability to work shift-based schedules.
- Basic knowledge of Microsoft Word, Excel, and Email applications.
- Willingness to wear company uniform (for customer-facing roles).
Application & Hiring Process
The recruitment process at Emirates Group follows these steps:
- Submit Your Application – Complete the online application form.
- Application Review – The recruitment team will evaluate your profile.
- Video Interview & Assessment – Shortlisted candidates will be invited for an online interview via HireVue.
- Final Offer – Selected candidates will receive an official employment offer with salary and benefits details.
Salary & Benefits
Working at Emirates Group comes with competitive tax-free salaries in UAE Dirhams (AED). Employees also enjoy:
- Travel perks for employees and their families.
- Comprehensive medical and insurance coverage.
- Career growth opportunities within the Emirates Group.
Why Join Emirates Group?
- Be part of an internationally recognized aviation company.
- Gain hands-on experience in customer service and operations.
- Work in a multi-cultural environment with professionals worldwide.
- Experience an exciting career in Dubai, a leading global business and tourism hub.
Apply Now!
Don’t miss this opportunity to join Emirates Group and build a successful career in aviation!
➡ Apply Now
For more details, visit the Emirates Group Careers page. Good luck with your application!
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