Join the Poocha Matcha Team in Dubai – Exciting Customer Service Opportunities Await!
Looking for a rewarding career in the beverage and hospitality industry?
YOOCHA MATCHA™, one of the leading premium matcha suppliers to over 500 cafés and specialty coffee shops across the GCC region, is inviting motivated professionals to join its growing team in Dubai, UAE.
If you’re fluent in Arabic and English, passionate about customer service, and eager to contribute to a dynamic sales environment, this opportunity is perfect for you!
🏢 About YOOCHA MATCHA™
YOOCHA MATCHA™ is recognized as a trusted supplier of authentic Japanese matcha products throughout the Gulf Cooperation Council (GCC).
The company’s success is built on quality, innovation, and sustainability, delivering premium matcha to cafés and beverage outlets across the UAE, Saudi Arabia, Kuwait, Qatar, Oman, and Bahrain.
At the heart of YOOCHA MATCHA’s operations lies a strong commitment to customer satisfaction, teamwork, and continuous growth, making it one of the most admired brands in the region.
💼 Position: Customer Service Representative (Arabic Speaker)
Location: Dubai, United Arab Emirates
Employment Type: Full-time, Permanent
Availability: Immediate joiners preferred
YOOCHA MATCHA™ is seeking a Customer Service Representative (Arabic Speaker) to manage client communications, sales coordination, and order processing across the GCC region.
This role is ideal for individuals who enjoy building strong customer relationships while contributing to a fast-paced, growing business.
📋 Key Responsibilities
- Maintain and update client databases and sales records accurately.
- Provide product knowledge and support to customers regarding YOOCHA MATCHA’s offerings.
- Coordinate with couriers and logistics partners for smooth order processing and timely delivery.
- Generate sales and performance reports to identify trends and growth opportunities.
- Support the sales and operations team with administrative tasks.
- Handle customer inquiries with professionalism and efficiency.
🎓 Qualifications & Skills Required
- Fluent in Arabic and English (spoken and written).
- Excellent communication, problem-solving, and interpersonal skills.
- Strong time management and organizational abilities.
- Proficient in Microsoft Excel and CRM tools.
- Must be based in the UAE and available for immediate joining.
🌱 Why Join YOOCHA MATCHA™?
1. Career Growth
Be part of a company that encourages innovation, leadership, and personal development.
Employees are empowered to take initiative and grow alongside the brand.
2. Industry Leader
Work with one of the most respected matcha suppliers in the GCC, trusted by leading cafés and coffee chains.
3. Continuous Learning
Receive ongoing training in sales, customer relations, and product expertise to enhance your professional skills.
4. Supportive Culture
Enjoy a positive and inclusive work environment that values teamwork, creativity, and respect.
👥 Ideal Candidates
This role is perfect for those who:
- Have prior experience in customer service or sales support within the F&B or FMCG industry.
- Are passionate about healthy beverages and lifestyle brands.
- Can communicate confidently with clients from diverse backgrounds.
- Thrive in a fast-paced, customer-focused setting.
🚀 How to Apply
Interested applicants can apply directly via LinkedIn:
👉 Apply Here
Submit your updated resume highlighting your customer service, sales coordination, and CRM experience.
Shortlisted candidates will be contacted for interviews.
💡 Application Tips
To boost your chances:
- Emphasize bilingual (Arabic-English) communication skills.
- Showcase CRM experience with examples.
- Highlight teamwork and adaptability in your past roles.
- Mention any experience in the beverage or hospitality sector.
- Note your immediate availability if based in the UAE.
✅ Conclusion
Joining YOOCHA MATCHA™ means becoming part of a company that’s redefining the healthy beverage industry in the Middle East.
If you’re a customer-focused, bilingual professional eager to grow your career in Dubai, this is your chance.
Apply Now and be part of YOOCHA MATCHA’s success story!
👉 Click here to apply via LinkedIn
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