Dubai National Insurance Careers – Customer Happiness Associate (Dubai)
Dubai National Insurance (DNI) is offering an exciting career opportunity for motivated customer service professionals in Dubai. As one of the UAE’s most reputable insurance providers, DNI is known for its excellent service standards, innovative solutions, and employee-focused work environment.
If you are passionate about customer service, fluent in Arabic and English, and eager to grow your career, this Customer Happiness Associate role could be the perfect fit.
Why Work at Dubai National Insurance?
DNI is a trusted leader in the UAE’s insurance sector, recognized for its financial strength, professionalism, and commitment to customer satisfaction.
By joining DNI, you become part of a team that values:
- Innovation and continuous improvement
- Customer-centric service
- Employee growth and development
As a Customer Happiness Associate, you will play a key role in ensuring clients receive exceptional service.
Role: Customer Happiness Associate – Dubai
This position is designed for individuals who excel in communication, problem-solving, and delivering outstanding customer experiences. You will support clients with inquiries, policy information, and claims assistance, ensuring smooth and professional service at all times.
Key Responsibilities
1. Deliver Exceptional Customer Service
Serve as the first point of contact for walk-in clients, policyholders, and prospective customers. Provide clear, accurate information regarding policies, claims, and services.
2. Manage Customer Inquiries
Handle queries through in-person visits, email, and telephone while maintaining high service standards.
3. Coordinate with Internal Teams
Work closely with underwriting, claims, finance, and operations teams to ensure timely solutions and customer satisfaction.
4. Identify and Resolve Issues
Use analytical and communication skills to troubleshoot issues, resolve them promptly, or escalate when necessary.
5. Maintain Accurate Records
Update customer information in company systems with precision and attention to detail.
Candidate Requirements
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Minimum 2 years of customer service experience
Experience in Banking, Financial Services, or Insurance (BFSI) is an advantage. -
Fluency in Arabic and English (reading, writing, speaking)
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Strong communication skills
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Problem-solving mindset
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Professional, organized, and detail-oriented
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Customer-focused, positive attitude
Work Location
📍 Dubai, UAE
Dubai offers a dynamic work environment, excellent career opportunities, and a diverse, multicultural setting.
How to Apply
If you meet the requirements and are ready for a rewarding career with DNI, submit your CV to:
Ensure your CV highlights your customer service experience, language skills, and achievements.
⚠️ ശ്രദ്ധിക്കുക (Important Notice)
ജോലിക്ക് അപേക്ഷിക്കുമ്പോൾ ATS CV മാത്രം ഉപയോഗിക്കുക. ATS-friendly CV ന്റെ അഭാവം shortlisted ചെയ്യാതെ പോകാനുള്ള സാധ്യത കൂടുതലാണ്.
ATS CV ആവശ്യമായാൽ WhatsApp വഴി ബന്ധപ്പെടുക:
📱 +91 96058 12580
Why This Role Is Ideal for You
This opportunity is perfect if you are:
- Passionate about customer service
- Bilingual in Arabic & English
- Experienced in customer interaction
- Looking to join a reputable insurance company
- Motivated to grow professionally in Dubai
Final Thoughts
Joining Dubai National Insurance as a Customer Happiness Associate allows you to contribute meaningfully to customer satisfaction while advancing your career within a well-established organization.
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