If you have experience in last-mile logistics, transportation, or supply chain management and enjoy solving operational challenges, this could be an excellent opportunity to advance your career.
Mumzworld Job Vacancy Details
| Job Position | Location |
|---|---|
| Last Mile Operations Supervisor | Dubai, United Arab Emirates |
Job Overview
The Last Mile Operations Supervisor is responsible for overseeing the complete last-mile delivery operation across Dubai. The role involves managing Team Leads and courier teams while ensuring deliveries meet service level agreements (SLAs), customer satisfaction targets, and operational cost goals.
The successful candidate will help build efficient operational processes, improve delivery performance, and support continuous business growth through effective leadership and data-driven decision-making.
Key Responsibilities
The selected candidate will be responsible for:
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Supervise end-to-end last-mile delivery operations across Dubai.
Lead and develop Last Mile Team Leads and delivery teams.
Conduct daily operational briefings and shift handovers.
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Ensure compliance with company policies and safety regulations.
Oversee route planning and optimize delivery efficiency.
Plan delivery capacity based on business demand.
Monitor operational KPIs and delivery performance.
Prepare weekly and monthly performance reports.
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Resolve delivery escalations, customer complaints, and operational issues.
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Coordinate with warehouse, customer service, and courier partners.
Support implementation of new operational processes and tools.
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Maintain accurate delivery documentation and compliance records.
Required Skills and Qualifications
Applicants should possess:
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Proven experience in last-mile logistics, transportation, or supply chain operations.
Experience managing Team Leads or supervisory-level employees.
Strong leadership and people management abilities.
Excellent organizational and multitasking skills.
Strong communication and interpersonal skills.
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Good knowledge of logistics software and route planning systems.
Advanced Microsoft Excel skills.
Analytical mindset with strong problem-solving abilities.
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Ability to perform effectively in a fast-paced work environment.
Ideal Candidate Profile
Mumzworld is looking for professionals who:
Have an entrepreneurial and growth-focused mindset.
Enjoy working in dynamic and innovative environments.
Value teamwork and employee development.
Are positive, proactive, and solution-oriented.
Can make data-driven operational decisions.
Thrive under pressure and changing business priorities.
Why Join Mumzworld?
Working with Mumzworld offers an opportunity to become part of one of the GCC's fastest-growing e-commerce companies.
Key benefits include:
Leadership role within a growing organization.
Opportunity to manage large-scale delivery operations.
Exposure to advanced logistics and supply chain processes.
Collaborative and innovative work culture.
Career development and growth opportunities.
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Chance to contribute to improving customer experience across the GCC.
How to Apply
Interested candidates can submit their online application through the official Mumzworld Careers portal.
Early applications are recommended, as recruitment may close once a suitable candidate has been selected. This is an excellent opportunity for experienced logistics professionals looking to build a rewarding career with one of the GCC's leading e-commerce companies.
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