Dubai Airports Careers 2025: Duty Officer – Terminal Service Delivery
Dubai Airports, the operator of Dubai International (DXB) and Dubai World Central (DWC), is inviting applications for the position of Duty Officer – Terminal Service Delivery. This role offers a unique opportunity to contribute to one of the world’s busiest and most prestigious airport hubs.
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Role Overview
As a Duty Officer, you will play a key role in ensuring smooth airport operations and delivering exceptional passenger experiences. From check-in to boarding, you will oversee the efficiency, safety, and customer service standards that make Dubai Airports a global leader in aviation.
The position involves coordinating terminal services such as security, check-in counters, and immigration facilities while managing passenger flow and addressing operational challenges.
Responsibilities
- Ensure compliance with the airport’s safety and regulatory systems.
- Monitor passenger movement across terminals to minimize delays and congestion.
- Identify and resolve issues affecting the passenger journey.
- Collaborate with teams to maintain operational efficiency with a focus on safety and service excellence.
Candidate Profile
To be considered, applicants should meet the following requirements:
- Diploma / General Education Degree.
- 3–4 years of customer service experience, preferably in the aviation sector.
- Strong communication skills (written and verbal).
- Solid understanding of airport operations with excellent problem-solving and observation skills.
These qualifications will enable you to manage high-pressure situations effectively while ensuring a seamless travel experience for millions of passengers.
Why Join Dubai Airports?
Working with Dubai Airports means becoming part of a forward-thinking, ambitious organization. Here, life is fast-paced and dynamic, offering room for innovation and professional growth. You will support both DXB—ranked the world’s busiest airport for international passengers for nine consecutive years—and DWC, designed to meet the aviation needs of the future.
With cutting-edge infrastructure and a culture of excellence, Dubai Airports empowers its employees to contribute to the future of global aviation.
About Dubai Airports
Dubai Airports manages and operates DXB and DWC, handling millions of travelers annually. With over 1,000 employees and strong partnerships with airlines and global stakeholders, Dubai Airports continues to strengthen Dubai’s position as a world-class aviation hub.
How to Apply
Take the next step in your career and join Dubai Airports today.
⚠️ Important Note: When applying, upload an ATS-friendly CV to ensure your application is shortlisted.
📱 Need a professional ATS CV? Contact via WhatsApp: +91 85890 59212.
✈️ Dubai Airports is more than just a workplace—it’s a gateway to the future of aviation. Apply now and be part of the team that connects the world.
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